Trade-In Terms & Conditions

The trade-in process involves providing factual information about your item. Customers are responsible for accurately representing the condition, make, model, and authenticity of their item.

The submitted details must accurately describe the item being sent, including that it is genuine and authentic.

Customers must initiate the trade-in process on the Audio Trader platform before shipping their instrument.

Audio Trader will arrange appropriate collection/delivery means typically using a courier service at a time suitable to the customer.

Audio Trader will be responsible for payment to the selected courier.

Items should be securely packed to prevent damage during transit. Customers must use appropriate packaging materials and boxes to protect the instrument.

• Do not use boxes without structural integrity
• Fill all voids preferably with bubble wrap so there is no movement
• Use strong tape to ensure the package does not open in transit

Audio Trader will provide the shipping label required for your collection service or drop off.

Application of the correct label is the responsibility of the customer, and Audio Trader is not liable for instruments shipped to the wrong address.

Proof of dispatch should be retained by the customer.

Take photographs of the package both externally and internally prior to sealing in case any damage occurs during shipping.

Once the item is received, Audio Trader will conduct a thorough assessment to verify its condition, identity, and authenticity match what was stated at Trade-in by the customer.

If the item does not match what was submitted, whether due to a difference in condition, the item not being as described, or the item not being authentic or genuine, Audio Trader reserves the right to reject the trade.

In case of a trade rejection, the customer will be contacted and offered a revised Trade-in value where possible (for example, if we are able to repair a condition issue). Alternatively, if the item cannot be accepted or the customer does not accept the revised value, the customer must arrange a courier to collect their item. All liability for the item at this point passes back to the customer.

Audio Trader will assess items within 5 working days of receipt.

Once this process is complete, the trade-in value along with any adjustments to the original terms will be confirmed to the customer.

Payment for your item will be submitted to your chosen account within 24 hours of the assessment taking place.

This is provided the item is as described by the customer when submitting a trade.

Refunds are not applicable for items that have already been traded in and accepted by Audio Trader to the point where a full transaction has been accepted and completed.

In the event of a dispute regarding the trade-in evaluation, both parties agree to negotiate in good faith to reach a fair resolution.

Audio Trader reserves the right to update or modify this policy at any time.

Any changes will be effective immediately upon posting on the Audio Trader website.