Frequently Asked Questions
If you have additional questions or need further assistance, please don't hesitate to contact us.
How do I get a quote for my music gear?
To get a quote, simply fill out our web form. Make sure to include as many details about your item as possible, including brand, model, condition and any accessories.
Please take images of the front, back, side and model/serial numbers – along with any damage or condition issues.
What types of music gear can I trade in?
We accept a wide range of musical equipment, including guitars, basses, keyboards, amplifiers, pedals, and more. If you're unsure whether your item qualifies, simply fill in the web form.
How is the value of my equipment determined?
Our experts evaluate each item based on brand, model, condition, market demand and availability. We also track actual sales worldwide.
How do I receive my payment?
Your payment will be via Bank Transfer or PayPal, depending on your chosen preference and within 1 business day of your gear being assessed – providing the item is as described when submitting a trade.
What happens if there's a discrepancy with my item?
If the item received does not match what was submitted in the trade-in request, whether due to a difference in condition, the item not being as described, or the item not being authentic or genuine, Audio Trader reserves the right to reject the trade.
In the case of a rejection, you will be contacted and offered a revised trade-in value where possible (for example, if we are able to repair a condition issue). If the item cannot be accepted or you do not agree to a revised value, you must arrange a courier to collect your item. All liability for the item passes back to you at this point.